Training material
Training material to support your preparation for the new digital processing services
Roadmap
We want to ensure that your organisation is prepared and well equipped for success.
Our training material is your guide to understanding the implications of the new digital processing services on your people and technology. To reflect the announcement from Velonetic and Lloyd's on Friday 21 June 2024 to postpone cutover we will produce an updated training roadmap to align with the new plan.
Latest update
28 June 2024 - The latest version of 'Change context' is now available below, and on the Velonetic Education platform.
27 June 2024 - We issued a Market Communication from Velonetic to share our approach to training to reflect the postponement to cutover to phase one digital processing services.
Our blended approach
We understand that everyone prefers to learn in their own way. Velonetic Education provides a wide range of training options, to cater for different learning choices, to help support our customers’ cutover to new digital processing services.
User Manuals
User Manuals are available via the Velonetic Education learning platform
Self-paced learning
Short e-learning courses available via learning platform:
Premium
Claims
LORS
Proportional treaty
Supporting modules
Instructor-led and additional self-paced learning
'How do I?' instructional materials
Instructor-led:
- Face to face
- Virtual
User Manuals
On Monday 17 June 2024, we issued the second iteration of User Manuals for the following systems on the Velonetic Education learning platform:
• Digital Processing Platform for premiums - IPOS (International Premium Orchestration Service)
• The Digital Processing Platform for claims - ICOS (International Claims Orchestration Service)
• Document Repository (currently referred to as the Insurers’ Market Repository)
• User Administration
• Reporting (Qliksense)
The new roadmap will include the planned dates for future editions.
Self-paced learning
Our first learning module on 'User Administration' was issued in March 2024 when we launched our Velonetic Education learning platform. This module provides instructions to designated Digital Processing Services (DPS) User Administrators on four key areas:
• Accessing the ‘Parties’ application to enable user administration
• Providing access to DPS systems for new users within your organisation
• Editing user profiles and managing access to digital processing services
• Removing user access
We will announce the date for the release of all future modules, and the roadmap will be updated when more information is available.
Instructor-led training
We would like to thank all market firms that have booked on to the training and/or been in touch with us to discuss their firm's individual needs.
As the provision of training will need to be rescheduled to align with the new plan for cutover, we will use the information we have relating to the existing bookings. Our Velonetic Education team will contact each organisation that has an existing booking by Wednesday 31 July to confirm that they will receive access to book the new training dates before we release the slots for booking by all other market firms.
The approaches for instructor-led training for carriers in the Company market and Lloyd’s managing agents have been developed in collaboration with the International Underwriting Association (IUA), and the Lloyd's Market Association (LMA) respectively.
How to book
Carriers in the Company market and Lloyd's managing agents
In collaboration with the International Underwriting Association (IUA) and the Lloyd’s Market Association (LMA) the instructor-led courses will be available to book at no cost for carriers in the Company market, and Lloyd’s managing agents.
There is no further action at this time for carriers in the Company market and Lloyd's managing agents. We will contact the User Administrators at the firms that have existing bookings with us by Wednesday 31 July to confirm that they have been added to the priority list for the notification of new training slots when they are released.
Brokers
There is no further action at this time for brokers. We will contact the User Administrators at the firms that have registered their interest in training by Wednesday 31 July to confirm that they have been added to the priority list for the notification of new training slots when they are released.
Do you have any questions?
Our Velonetic Education team is on hand to help and respond to any questions you may have. Please email us at [email protected]. We aim to respond to queries within 2 working days.
Change materials
‘Change context’ offers insights and practical techniques for a seamless transition to the new digital platform and processing services. Users can dive into essential aspects of the digital processing services lifecycle, covering:
• Market Reform Contract v3 (MRC v3)
• Premium Submissions
• Claims
• Queries
• Reporting
• Customer help services
Please note that the information provided in 'Change context' is valid as at 26 March 2024.
Next steps
Identify the stakeholders impacted by the upcoming changes.
Ensure that training material are shared with the right people. Please note that the material is subject to Velonetic’ s Terms & Conditions, which includes copyright.